Multi-Tiered Technical Support

Technical support is typically divided into multiple tiers that can also often be referred to as levels.  Most IT departments have accepted the practice of dividing their support analysts into 3 tiers/levels of support.  Tier 1 Support Agents deal with the majority of incoming calls to the help desk and ...

Top 5 Requested IT Certifications

As an IT Staffing professional, the questions often asked by my candidates are, "What certifications should I pursue" and "do I need certain certifications to be successful."  There are certainly advantages to being certified, and many times employers will seek out particular certifications over a technical 4-year degree.  These are ...